Frequent questions
In which countries can it be purchased?
Currently you can make your purchase only in countries of the European Union.
Orders from other countries can be placed from the Koko-Soko shop on Etsy
Are items marked “out of stock” replenished?
Will I receive the same product that I see in the photo?
How do I use my discount code?
How can I receive information in my email about Koko-Soko news and offers?
Can I unsubscribe from the Koko-Soko Newsletter?
How do I recover my forgotten password?
How I can make sure I made my purchase?
When will I receive what I ordered?
As stated in the information section on shipments: Orders are prepared in 1 or 2 business days and are sent by registered mail with Correos and take between 2 and 3 business days to arrive in the Iberian Peninsula. For Ceuta and Melilla the transit will be 3-5 days. For other countries in the European Union it can take up to a week and a half.
In the case of ordering personalized pieces, it will depend on the manufacturing time, and may take up to a month to arrive.
Can I remove an item from my order?
From your shopping cart you can eliminate the items you do not want by clicking on the red cross, as long as you have not processed the order. If this is the case, you can exercise your right of withdrawal. More information