LEGAL NOTICE AND GENERAL CONDITIONS OF USE OF THE WEBSITE

I. GENERAL INFORMATION

In compliance with the duty of information provided in Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) of July 11, the following general information on this website is provided below. :

The ownership of this website, www.koko-soko.com, (hereinafter, Website) is held by: Sara López Lahoz, with NIF: 76921193Q, and whose contact information is:

Address: Camino Puente Virrey 43, 5c, 50008, Zaragoza
Contact telephone number: 678903470
Contact email: kokosoko@koko-soko.com

II. GENERAL TERMS AND CONDITIONS OF USE

The object of the conditions: The Website

The purpose of these General Conditions of Use (hereinafter, Conditions) is to regulate access and use of the Website. For the purposes of these Conditions, the Website will be understood as: the external appearance of the screen interfaces, both statically and dynamically, that is, the navigation tree; and all the elements integrated in both the screen interfaces and the navigation tree (hereinafter, Contents) and all those online services or resources that it offers to Users (hereinafter, Services).

Koko-Soko reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the Website and the Content and Services that may be incorporated therein. The User acknowledges and accepts that at any time Koko-Soko may interrupt, deactivate and/or cancel any of these elements that are integrated into the Website or access to them.

Access to the Website by the User is free and, as a general rule, is free without the User having to provide any compensation to be able to enjoy it, except in relation to the cost of connection through the telecommunications network provided. by the access provider that the User has contracted.

The use of any of the Content or Services of the Website may be done through the User's prior subscription or registration.

The user

Access, navigation and use of the Website, as well as the spaces enabled to interact between Users, and the User and Koko-Soko, such as comments and/or blogging spaces, confers the status of User, therefore All the Conditions established herein, as well as their subsequent modifications, are accepted from the moment you begin browsing the Website, without prejudice to the application of the corresponding mandatory legal regulations as the case may be. Given the relevance of the above, the User is recommended to read them every time they visit the Website.

The Koko-Soko Website provides information, services and data. The User assumes responsibility for correct use of the Website. This responsibility will extend to:

A use of the information, Content and/or Services and data offered by Koko-Soko without it being contrary to the provisions of these Conditions, the Law, morality or public order, or that in any other way may involve injury to the rights of third parties or the operation of the Website itself.
The veracity and legality of the information provided by the User in the forms issued by Koko-Soko for access to certain Content or Services offered by the Website. In any case, the User will immediately notify Koko-Soko about any fact that allows the improper use of the information registered in said forms, such as, but not only, theft, loss, or unauthorized access to identifiers. and/or passwords, in order to proceed to their immediate cancellation.

Koko-Soko reserves the right to withdraw all comments and contributions that violate the law, respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, spamming, that attack youth or childhood, the order or public safety or that, in your opinion, are not appropriate for publication.

In any case, Koko-Soko will not be responsible for the opinions expressed by Users through comments or other blogging or participation tools that may exist.

Mere access to this Website does not imply establishing any type of commercial relationship between Koko-Soko and the User.

Always in compliance with current legislation, this Koko-Soko Website is aimed at all people, regardless of age, who can access and/or browse the pages of the Website.

The Website is aimed mainly at Users residing in Spain. Koko-Soko does not ensure that the Website complies with the laws of other countries, either totally or partially. If the User resides or is domiciled in another place and decides to access and/or browse the Website, he or she will do so under his or her own responsibility, and must ensure that such access and navigation complies with the local legislation that applies to him, and Koko is not responsible for this. -Soko liability that may arise from said access.

III. ACCESS AND NAVIGATION ON THE WEBSITE: EXCLUSION OF WARRANTIES AND LIABILITY

Koko-Soko does not guarantee the continuity, availability and usefulness of the Website, or the Contents or Services. Koko-Soko will make every effort to ensure the proper functioning of the Website, however, it is not responsible nor does it guarantee that access to this Website will not be uninterrupted or error-free.

Nor is it responsible or guarantee that the content or software that can be accessed through this Website is free of error or causes damage to the User's computer system (software and hardware). In no case will Koko-Soko be responsible for losses, damages or losses of any kind arising from access, navigation and use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of viruses.

Koko-Soko is also not responsible for any damages that may be caused to users due to improper use of this Website. In particular, it is not responsible in any way for any telecommunications drops, interruptions, lack or defect that may occur.

IV. PRIVACY AND DATA PROTECTION POLICY

Respecting the provisions of current legislation, Koko-Soko undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

Laws that this privacy policy incorporates

This privacy policy is adapted to current Spanish and European regulations regarding the protection of personal data on the internet. Specifically, it respects the following rules:

Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR).
Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).
Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD).
Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the person responsible for the processing of personal data

The person responsible for the processing of personal data collected in Koko-Soko is: Sara López Lahoz, with NIF: 76921193Q (hereinafter also Data Controller). Their contact information is as follows:

Address: Camino Puente Virrey 43, 5c, 50008, Zaragoza
Contact telephone number: 678903470
Contact email: kokosoko@koko-soko.com

Registration of Personal Data

In compliance with the provisions of the RGPD and the LOPD-GDD, we inform you that the personal data collected by Koko-Soko through the forms extended on its pages will be incorporated and will be processed in our files in order to facilitate, expedite and comply the commitments established between Koko-Soko and the User or the maintenance of the relationship established in the forms that the User fills out, or to respond to a request or query from the User. Likewise, in accordance with the provisions of the RGPD and the LOPD-GDD, unless the exception provided for in article 30.5 of the RGPD applies, a record of processing activities is maintained that specifies, according to its purposes, the processing activities. carried out and the other circumstances established in the RGPD.

Principles applicable to the processing of personal data

The processing of the User's personal data will be subject to the following principles set out in article 5 of the RGPD:

Principle of legality, loyalty and transparency: the User's consent will be required at all times following completely transparent information about the purposes for which personal data is collected.
Purpose limitation principle: personal data will be collected for specific, explicit and legitimate purposes.
Data minimization principle: the personal data collected will only be strictly necessary in relation to the purposes for which they are processed.
Accuracy principle: personal data must be accurate and always up to date.
Principle of limitation of the conservation period: personal data will only be maintained in a way that allows the identification of the User for the time necessary for the purposes of its processing.
Principle of integrity and confidentiality: personal data will be treated in a way that guarantees its security and confidentiality.
Principle of proactive responsibility: the Data Controller will be responsible for ensuring that the above principles are met.

Categories of personal data

The categories of data processed in Koko-Soko are only identifying data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. Koko-Soko undertakes to obtain the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User will have the right to withdraw their consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, withdrawal of consent will not condition the use of the Website.

On occasions in which the User must or can provide their data through forms to make queries, request information or for reasons related to the content of the Website, they will be informed if the completion of any of them is mandatory. because they are essential for the correct development of the operation carried out.

Purposes of the processing for which personal data are intended

Personal data is collected and managed by Koko-Soko in order to facilitate, expedite and fulfill the commitments established between the Website and the User or the maintenance of the relationship established in the forms that the latter fills out or to attend to a request or query.

Likewise, the data may be used for commercial personalization, operational and statistical purposes, and activities specific to the corporate purpose of Koko-Soko, as well as for the extraction, storage of data and marketing studies to adapt the Content offered to the User. as well as improve the quality, operation and navigation of the Website.

At the time the personal data is obtained, the User will be informed about the specific purpose or purposes of the processing for which the personal data will be used; that is, the use or uses that will be given to the information collected.

Retention periods of personal data

Personal data will only be retained for the minimum time necessary for the purposes of its processing and, in any case, only for the following period: 2 years, or until the User requests its deletion.

At the time the personal data is obtained, the User will be informed of the period for which the personal data will be retained or, where this is not possible, the criteria used to determine this period.

Recipients of personal data

The User's personal data will be shared with the following recipients or categories of recipients:

Hosting: cdmon
Web platform: WordPress.Org
Messaging and newsletter sending services: Mailchimp
WordPress template platforms: Elegant themes
Payment gateway: PayPal
Ecommerce: WooCommerce
Crawling sources: Google (Analytics)

In the event that the Controller intends to transfer personal data to a third country or international organization, at the time the personal data is obtained, the User will be informed about the third country or international organization to which the data is transferred. intention to transfer the data, as well as the existence or absence of an adequacy decision from the Commission.

Personal data of minors

Respecting the provisions of articles 8 of the RGPD and 13 of the RDLOPD, only those over 14 years of age may grant their consent for the processing of their personal data lawfully by Koko-Soko. If it is a minor under 14 years of age, the consent of the parents or guardians will be necessary for the treatment, and this will only be considered lawful to the extent that they have authorized it.

Secrecy and security of personal data

Koko-Soko undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so that the security of personal data is guaranteed and accidental destruction, loss or alteration is avoided. or unlawful use of personal data transmitted, stored or otherwise processed, or unauthorized communication or access to such data.

The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and in feedback, is fully encrypted or encrypted. .

However, because Koko-Soko cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to inform the User without undue delay when an incident occurs. violation of the security of personal data that is likely to entail a high risk to the rights and freedoms of natural persons. Following the provisions of Article 4 of the GDPR, a violation of the security of personal data is understood to be any violation of security that causes the accidental or unlawful destruction, loss or alteration of personal data transmitted, preserved or otherwise processed, or unauthorized communication or access to said data.

The personal data will be treated as confidential by the Data Controller, who undertakes to inform and guarantee through a legal or contractual obligation that said confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible. information.

Rights derived from the processing of personal data

The User has over Koko-Soko and may, therefore, exercise against the Data Controller the following rights recognized in the RGPD:

Right of access: It is the User's right to obtain confirmation of whether or not Koko-Soko is processing their personal data and, if so, to obtain information about their specific personal data and the processing that Koko-Soko has carried out or will carry out. , as well as, among other things, the information available on the origin of said data and the recipients of the communications made or planned for them.
Right to rectification: It is the User's right to have their personal data modified that turns out to be inaccurate or, taking into account the purposes of the treatment, incomplete.
Right to deletion ("the right to be forgotten"): It is the right of the User, provided that current legislation does not establish otherwise, to obtain the deletion of their personal data when they are no longer necessary for the purposes for which they were collected. or treaties; The User has withdrawn his or her consent to the treatment and this does not have another legal basis; the User opposes the treatment and there is no other legitimate reason to continue with it; the personal data have been processed unlawfully; personal data must be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to deleting the data, the Controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform those responsible who are processing the personal data of the interested party's request to delete any link to those personal data.
Right to limitation of processing: It is the User's right to limit the processing of their personal data. The User has the right to obtain the limitation of processing when he challenges the accuracy of his personal data; the treatment is illicit; The Data Controller no longer needs the personal data, but the User needs it to make claims; and when the User has opposed the treatment.
Right to data portability: In the event that the processing is carried out by automated means, the User will have the right to receive their personal data from the Data Controller in a structured, commonly used and machine-readable format, and to transmit them to another controller. of the treatment. Whenever technically possible, the Data Controller will directly transmit the data to that other controller.
Right to object: It is the User's right not to have their personal data processed or to have their processing stopped by Koko-Soko.
Right not to be subject to a decision based solely on automated processing, including profiling: This is the User's right not to be subject to an individualized decision based solely on automated processing of their personal data, including profiling. , existing unless current legislation establishes otherwise.

Thus, the User may exercise their rights by written communication addressed to the Data Controller with the reference "RGPD-www.koko-soko.com", specifying:

Name, surname of the User and copy of the DNI. In cases where representation is admitted, identification by the same means of the person representing the User will also be necessary, as well as the document accrediting the representation. The photocopy of the DNI may be replaced by any other legally valid means that proves identity.
Request with the specific reasons for the request or information you want to access.
Address for notification purposes.
Date and signature of the applicant.
Any document that proves the request you make.

This application and any other attached document may be sent to the following address and/or email:

Postal address: Camino Puente Virrey 43, 5c, 50008, Zaragoza
Email: kokosoko@koko-soko.com

Links to third party websites

The Website may include hyperlinks or links that allow access to web pages of third parties other than Koko-Soko, and which are therefore not operated by Koko-Soko. The owners of these websites will have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.

Claims before the supervisory authority

In the event that the User considers that there is a problem or violation of current regulations in the way in which their personal data is being processed, they will have the right to effective judicial protection and to file a claim with a supervisory authority, in particular, in the State in which you have your habitual residence, place of work or place of the alleged infringement. In the case of Spain, the control authority is the Spanish Data Protection Agency (http://www.agpd.es).

Acceptance and changes to this privacy policy

It is necessary that the User has read and agrees with the conditions on the protection of personal data contained in this Privacy Policy, as well as that he accepts the processing of his personal data so that the Data Controller can proceed with it in the form, during the deadlines and for the purposes indicated. The use of the Website will imply acceptance of its Privacy Policy.

Koko-Soko reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is recommended to consult this page periodically to be aware of the latest changes or updates.

This Privacy Policy was updated on February 3, 2020 to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the treatment of personal data and the free circulation of these data (RGPD) and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD)

V. COOKIE POLICY

Access to this Website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each User - on the different devices they may use to browse - so that the server remembers certain information that will later be read only by the server that implemented it. Cookies make browsing easier, more user-friendly, and do not damage the browsing device.

Cookies are automatic procedures for collecting information related to the preferences determined by the User during their visit to the Website in order to recognize them as a User, and personalize their experience and use of the Website, and they can also, for example, help to identify and resolve errors.

The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time spent on the Website and the sites visited just before and after the Website. However, no cookie allows it to contact the User's telephone number or any other means of personal contact. No cookie can extract information from the User's hard drive or steal personal information. The only way for the User's private information to be part of the Cookie file is for the user to personally provide that information to the server.

Cookies that allow a person to be identified are considered personal data. Therefore, the Privacy Policy described above will apply to them. In this sense, the User's consent will be necessary for their use. This consent will be communicated, based on an authentic choice, offered through an affirmative and positive decision, before the initial, removable and documented treatment.

Own cookies

They are those cookies that are sent to the User's computer or device and managed exclusively by Koko-Soko for the best functioning of the Website. The information collected is used to improve the quality of the Website and its Content and your experience as a User. These cookies allow us to recognize the User as a recurring visitor to the Website and adapt the content to offer content that fits their preferences.

You can obtain more information at the following link(s): Cookies policy

Third party cookies

They are cookies used and managed by external entities that provide Koko-Soko with services requested by it to improve the Website and the user experience when browsing the Website. The main objectives for which third-party cookies are used are to obtain access statistics and analyze navigation information, that is, how the User interacts with the Website.

The information obtained refers, for example, to the number of pages visited, the language, the place from which the IP address from which the User accesses, the number of Users who access, the frequency and recurrence of visits, the time of visit, the browser they use, the operator or type of device from which the visit is made. This information is used to improve the Website, and detect new needs to offer Users Content and/or service of optimal quality. In any case, the information is collected anonymously and Website trend reports are prepared without identifying individual users.

You can obtain more information at the following link(s): Cookies policy

The entity(ies) in charge of providing cookies may transfer this information to third parties, as long as it is required by law or a third party processes this information for said entities.

Social media cookies

Koko-Soko incorporates social network plugins, which allow access to them from the Website. For this reason, social network cookies may be stored in the User's browser. The owners of these social networks have their own data protection and cookie policies, being themselves, in each case, responsible for their own files and their own privacy practices. The User must refer to them to find out about these cookies and, where applicable, the processing of their personal data. For information purposes only, the links where you can consult these privacy and/or cookie policies are indicated below:

Facebook: https://www.facebook.com/policies/cookies/
Twitter: https://twitter.com/es/privacy
Instagram: https://help.instagram.com/1896641480634370?ref=ig
Youtube: https://policies.google.com/privacy?hl=es-419&gl=mx
Google+: https://policies.google.com/technologies/cookies?hl=es
Pinterest: https://policy.pinterest.com/es/privacy-policy
LinkedIn: https://www.linkedin.com/legal/cookie-policy?trk=hp-cookies

Disable, reject and delete cookies

The User can disable, reject and delete the cookies – totally or partially – installed on their device through the settings of their browser (including, for example, Chrome, Firefox, Safari, Explorer). In this sense, the procedures for rejecting and deleting cookies may differ from one Internet browser to another. Consequently, the User must follow the instructions provided by the Internet browser they are using. In the event that you reject the use of cookies – in whole or in part – you may continue using the Website, although the use of some of its features may be limited.

Changes to the Cookies Policy

It is possible that the Cookies Policy of the Website changes or is updated, therefore it is recommended that the User review this policy each time they access the Website in order to be adequately informed about how and why we use cookies.

SAW. LINK POLICY

It is reported that the Koko-Soko Website makes or may make available to Users link means (such as, among others, links, banners, buttons), directories and search engines that allow Users to access websites belonging to and/or managed by third parties.

The installation of these links, directories and search engines on the Website is intended to facilitate Users' search for and access to the information available on the Internet, without it being considered a suggestion, recommendation or invitation to visit them. .

Koko-Soko does not offer or market, by itself or through third parties, the products and/or services available on said linked sites.

Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of sites other than its property that can be accessed through the links.

Koko-Soko will under no circumstances review or control the content of other websites, nor does it approve, examine or endorse the products and services, content, files and any other material existing on the aforementioned linked sites.

Koko-Soko does not assume any responsibility for any damages that may occur due to the access, use, quality or legality of the contents, communications, opinions, products and services of websites not managed by Koko-Soko and that are linked on this Website.

The User or third party who makes a hyperlink from a web page of another, different, website to the Koko-Soko Website must know that:

Reproduction – in whole or in part – of any of the Contents and/or Services of the Website is not permitted without express authorization from Koko-Soko.

No false, inaccurate or incorrect statement is permitted regarding the Koko-Soko Website, nor its Contents and/or Services.

With the exception of the hyperlink, the website on which said hyperlink is established will not contain any element of this Website, protected as intellectual property by the Spanish legal system, unless expressly authorized by Koko-Soko.

The establishment of the hyperlink will not imply the existence of relations between Koko-Soko and the owner of the website from which it is made, nor the knowledge and acceptance of Koko-Soko of the contents, services and/or activities offered on said website. and vice versa.

VII. INTELLECTUAL AND INDUSTRIAL PROPERTY

Koko-Soko itself or as an assignee, is the owner of all intellectual and industrial property rights of the Website, as well as the elements contained therein (by way of example and not exhaustive, images, sound, audio, video, software or texts, brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). They will, therefore, be works protected as intellectual property by the Spanish legal system, with both Spanish and Community regulations in this field, as well as international treaties related to the matter and signed by Spain, being applicable to them.

All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making available, of all or part of the contents of this website, for commercial purposes, are expressly prohibited. on any medium and by any technical means, without the authorization of Koko-Soko.

The User agrees to respect the intellectual and industrial property rights of Koko-Soko. You may view the elements of the Website or even print, copy and store them on the hard drive of your computer or on any other physical medium as long as it is exclusively for your personal use. The User, however, may not delete, alter, or manipulate any protection device or security system that was installed on the Website.

In the event that the User or third party considers that any of the Contents of the Website constitutes a violation of the intellectual property protection rights, they must immediately notify Koko-Soko through the contact details in the GENERAL INFORMATION section of this Legal Notice and General Conditions of Use.

VIII. LEGAL ACTIONS, APPLICABLE LAW AND JURISDICTION

Koko-Soko reserves the right to file civil or criminal actions that it deems necessary for improper use of the Website and Contents, or for non-compliance with these Conditions.

The relationship between the User and Koko-Soko will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises in relation to the interpretation and/or application of these Conditions, the parties will submit their conflicts to ordinary jurisdiction, submitting to the corresponding judges and courts in accordance with law.

Last modified: February 3, 2021

In which countries can it be purchased?

Currently you can make your purchase only in countries of the European Union.

Orders from other countries can be placed from the Koko-Soko shop on Etsy

Are items marked “out of stock” replenished?

Out of stock items will be restocked eventually, but the time it may take varies. In any case, you can contact contact with me and order them made specifically for you, in the size, materials and colors that you want.

Will I receive the same product that I see in the photo?

Yes, always keeping in mind that these types of products are difficult to photograph, since the crystals have colored shine that is sometimes difficult to capture. Additionally, as these are handmade products, there are likely to be minimal differences in the finish.

How do I use my discount code?

Inside your shopping cart. You just have to check the “Discount coupon” box that appears below the products you have chosen and enter it, respecting upper/lower case letters, spaces and symbols.

How can I receive information in my email about Koko-Soko news and offers?

By simply clicking on the subscribe button at the bottom of the page, you will receive information about the latest news and special discounts for subscribers when available.

Can I unsubscribe from the Koko-Soko Newsletter?

Clear! In the email with the Newsletter you can unsubscribe easily. Simply click on “I want to unsubscribe” at the end of the email.

How do I recover my forgotten password?

If you have forgotten your password, you can recover it from the “My account” section. You will receive an email with your new password.

How I can make sure I made my purchase?

Once your order is placed, you will receive a confirmation email. If you do not receive it, do not hesitate to contact contact with me.

When will I receive what I ordered?

As stated in the information section on shipments: Orders are prepared in 1 or 2 business days and are sent by registered mail with Correos and take between 2 and 3 business days to arrive in the Iberian Peninsula. For Ceuta and Melilla the transit will be 3-5 days. For other countries in the European Union it can take up to a week and a half.

In the case of ordering personalized pieces, it will depend on the manufacturing time, and it may take an extra week and a half to arrive.

Can I remove an item from my order?

From your shopping cart you can eliminate the items you do not want by clicking on the red cross, as long as you have not processed the order. If this is the case, you can exercise your right of withdrawal. More information

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