If the reason for the return is for any reason attributable to Koko-Soko (you receive the wrong product, the part has some damage,...), I will bear all costs (shipping included).

In the event that the return is made for reasons beyond the control of Koko-Soko (changes in size, color or other characteristic, due to a change of mind or an error on the part of the customer), the buyer will bear the shipping costs generated. The amount returned will be that of the products purchased.

After approving the return, you will receive a confirmation email indicating that the amount will be credited to your account in a few days.

Remember that the credit card payment always depends on your bank, but in any case it will be made within a maximum period of 15 business days from receipt of the product.

The warranty period is two years from the date of receipt of the product.

During the first six months from receipt of the product, it will be sufficient for you to show that the product is defective or does not conform to what was advertised. After six months, you have to prove that the defect already existed at the time of receipt of the product.

Currently you can make your purchase only in countries of the European Union.

Orders from other countries can be placed from the Koko-Soko shop on Etsy

Out of stock items will be restocked eventually, but the time it may take varies. In any case, you can contact contact with me and order them made specifically for you, in the size, materials and colors that you want.

Inside your shopping cart. You just have to check the “Discount coupon” box that appears below the products you have chosen and enter it, respecting upper/lower case letters, spaces and symbols.

By simply clicking on the subscribe button at the bottom of the page, you will receive information about the latest news and special discounts for subscribers when available.

As stated in the information section on shipments: Orders are prepared in 1 or 2 business days and are sent by registered mail with Correos and take between 2 and 3 business days to arrive in the Iberian Peninsula. For Ceuta and Melilla the transit will be 3-5 days. For other countries in the European Union it can take up to a week and a half.

In the case of ordering personalized pieces, it will depend on the manufacturing time, and it may take an extra week and a half to arrive.

From your shopping cart you can eliminate the items you do not want by clicking on the red cross, as long as you have not processed the order. If this is the case, you can exercise your right of withdrawal. More information

You can receive it at the address you choose (home, work, etc.) as long as it is located in the territory of the European Union.

International shipments can be made from the Koko-Soko shop on Etsy

At this time we only ship within the European Union.

The rest of the international shipments can be made from the Koko-Soko shop on Etsy

Shipments are made by certified mail with Correos, they are prepared in 1 or 2 business days and take between 2 and 3 business days to arrive in the Iberian Peninsula. For Ceuta and Melilla the transit will be 3-5 days. For other countries in the European Union it can take up to a week and a half.

In the case of ordering personalized pieces, it will depend on the manufacturing time, and may take a maximum of two weeks to arrive.

Standard shipping costs for Spain are 3 EUR and for purchases over 99 EUR, shipping is free.

For the rest of Europe: €10

This option is to meet with me and receive the order in hand (this way I save you shipping costs). We would agree to meet in the center of Zaragoza